See and control everything
This ophthalmology technology leader’s eye examination products are used by thousands of ophthalmologists and optometrists worldwide. But network traffic and cybersecurity issues were holding the company back.
- It relied on an on-premises VPN platform for remote connectivity and network security.
- Separate legacy platforms were struggling to deliver the trusted security, performance, security protection, and user experience needed to drive the organisation into the future.
- Connectivity was complex: remote users needed to boot up their devices, find their VPNs, and log in with multifactor authentication.
“It’s ironic that a company acclaimed for its ocular vision technology had only blurred visibility into its network traffic,” says the organisation’s Lead Network Engineer. “Our split tunnel configuration was hard to inspect, the complex mix of different solutions was difficult to manage, and the remote user experience was disappointing.”
“I’ve always believed in choosing separate best-of-breed solutions for each component of the security matrix. In the case of Palo Alto Networks, the entire portfolio is best-of-breed.”
— Lead Network Engineer
An ophthalmology technology leader
Simple, nimble, and secure hybrid working
The organisation standardised on a Palo Alto Networks platform approach, comprising hardware firewalls and Prisma Access to protect the company’s application traffic, while Cloud-Delivered Security Services deliver consistent threat prevention across all vectors.
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Protects hybrid workforce
The secure access service edge (SASE) platform safeguards more than 600 hybrid sales, field support, and other teams with cloud-delivered zero trust network architecture and an intuitive, unified security product. The result is powerful security for all users, apps, and devices, no matter the location. New users are also onboarded in minutes compared to hours previously.
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Transforms connectivity and scales easily
Connectivity has been transformed: users now simply log in using their SAML-based authentication and connect automatically. Helpdesk enquiries have also reduced by 99%.
The organisation’s Lead Network Engineer comments, “There’s no manual configuration – it’s quick, simple, and secure. We benefit from true least-privileged access, continuous trust verification, and continuous security inspection. Being completely software-based, Prisma Access also scales easily.”
The ophthalmology technology leader has seen a 40% reduction in network issue troubleshooting time as a result of improved connectivity.
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Autonomous Digital Experience Management (ADEM) is also used to assess the organisation’s digital experience, application SLAs, and IT infrastructure – all from one dashboard.
“The ADEM Experience Score gives us application performance metrics for all monitored applications,” says the organisation’s Lead Network Engineer. “For example, a user might claim that the network is running slowly, but we can see the fault lies in their router cable. We call this the ‘mean time to innocence’.”
This modern SASE strategy is connected to the Palo Alto Networks NGFWs, powered by Precision AI®. This simple platform approach to cybersecurity reduces risk and complexity while accelerating threat identification and response. In fact, the ophthalmology technology leader has improved its mean time to respond (MTTR) from weeks to minutes.
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